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Notice of Cancellation
Right to Cancel
You have the right to cancel this contract within 14 days without stating any reasons.
The cancellation period amounts to 14 days from the day on which you or a third party named by you who is not the carrier has taken possession of the goods.
To exercise your right to cancel, you must inform us (PROTEL Dienstleistungs- und Handels GmbH, Denisstr. 28a II, 67663 Kaiserslautern / Germany, Telefon: +49 631 3428441, E-Mail: info@protel-service.com) by means of an explicit statement (e.g. a posted letter, Telefax or E-Mail) of your decision to cancel this contract. To do so you may use the attached sample cancellation form, although this is not legally required.
The pattern of the notice of cancellation can be downloaded as PDF-file [HERE].
To comply with the cancellation deadline it is sufficient if you send the notice regarding exercise of right of cancellation before expiration of the cancellation period.
Consequences of cancellation
If you cancel this contract, we must return to you all payments that we have received from you, including delivery costs (with the exception of any additional costs that result from your having selected some form of delivery other than the most favourable standard delivery offered by us) without delay and at the latest within fourteen days of the day on which notice of your cancellation of this contract is received by us. For this reimbursement we use the same payment method that you have used for the original transaction unless otherwise expressly agreed with you; in no case are fees charged to you because of this reimbursement. We may den reimbursement until we have recovered the goods or until you have provided evidence that you have returned the goods, whichever is the earlier point in time.
You must return or surrender the goods to us without delay and in all cases at the latest within fourteen days of the day on which you inform us of the cancellation of this contract. The deadline has been met if you send the goods before expiration of the period of fourteen days. We bear the costs of return of the goods. You must bear the costs for any depreciation of the goods only if such depreciation is attributable to their having been handled in a manner other than what is needed in order to check their quality, properties and functioning.